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1ST/2ND LINE SUPPORT ENGINEER

LONDON

РОЛЬ ВКЛЮЧАЕТ

  • Provide telephone and email support for users
  • Telephony and printer support for users running Windows, MS Office, Market Data and other business applications
  • Ensure that all problems are accurately logged within Helpdesk system, resolved promptly and efficiently or escalated where appropriate
  • Perform IT desk moves for all users within the organisation
  • Preparation of IT equipment and services for new joiners, in line with procedures and to appropriate deadlines
  • Document new and update existing IT procedures
  • Assist with projects of all sizes including technology infrastructure and software projects
  • Overall management and responsibility for the efficient handling of support jobs
  • The ability to conduct and participate in client meetings / system demonstrations
  • Remote support for clients regardless of location
  • Software installation, desktop imaging, software inventory and monitoring

ЧТО МЫ ИЩЕМ

  • Ambition, drive and self-motivation
  • Confidence in developing relationships with clients and suppliers
  • Exceptional communication skills
  • Excellent problem solving and negotiation skills
  • Fluency in the local language is essential; a second language is an advantage
  • Ability to thrive working under pressure
  • A high sense of urgency
  • A hard-working team player

Key Competencies:

  • Experience working in a Helpdesk, Desktop and 1st / 2nd Line customer service focused environment
  • Technical skills in Windows 7/10, Microsoft Office 2010/2016, Active Directory, Networking (DNS, DHCP, TCP/IP)
  • Remote Access tools, Mobile device configuration (iPhone / iPad)
  • Professional manner with excellent communication skills
  • Able to work under pressure, and to listen and interpret customer needs accurately in a positive attitude
  • Able to plan own time effectively

МЫ ПРЕДЛАГАЕМ

When you join us you’re not just taking on a job role, you’re becoming part of the ACS family. As a thank you for your hard work you are given access to our exclusive ACS Members Club which offers a variety of benefits:

  • Opportunity for extensive travel
  • 22 days’ holiday per year which increases with length of service
  • Onsite gym, available for use 7 days a week
  • Canteen open for breakfast and lunch
  • Private healthcare and pension
  • Promotion and career development opportunities
  • A friendly, fun and very exciting environment enhanced with regular company-funded social events, such as Friday night drinks and seasonal parties

КАК ПОДАТЬ ЗАЯВКУ

Please email your CV with the subject header 'LON IT1/2’ to: careers@aircharter.co.uk

Watch our videos on YouTube: www.youtube.com/user/acsplc

  • ПЕРСОНАЛЬНЫЕ МЕНЕДЖЕРЫ ПО РАБОТЕ С КЛИЕНТАМИ
  • НЕТ ОБЯЗАТЕЛЬСТВ ПО ПОДТВЕРЖДЕНИЮ ЗАЯВКИ
  • 25-ЛЕТНИЙ ОПЫТ
  • ДОСТУПНЫ 24 ЧАСА В СУТКИ, 7 ДНЕЙ В НЕДЕЛЮ